FAQ

I placed an order but have received no confirmation that my order was placed

If this happened to you please email intuitbytouch@gmail.com ASAP. Our website uses ECWID to receive info on incoming orders. Even though it is not common, miscommunication between our server and their server does occur which results in customers & us left unnotified of the order. 

Do you have a pickup point? 

Unfortunately, our only pick-up point currently is in Gauteng from our warehouse. We are working hard to make Intuit more accessible especially to our Cape- town customers. 

How long before delivery takes place?

Delivery takes place anywhere between 2-7 working days depending on your location and time of purchase. 

Why do you not offer free shipping?

We offer free shipping for orders placed at the value of R650 and up. We would love to offer free shipping to all, however, we are still in the growing phase of our business and it is sadly not feasible to do so. 

 RETURNS POLICY 

 

Intuit strives to bring you quality products at the fastest possible time. 

If items are damaged upon receival, please make sure to take a picture to keep as proof when logging a return. We will replace any damaged items given that the item was damaged during shipping and not due to any negligent behaviour by our customers- within 10 days of purchase. 

Terms & Conditions

1.Detailed description of goods and/or services

Intuit by Touch is a business in the beauty and personal care industry that sells a cosmetic sanitiser.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of reference number delivered by courier guy (Pty) ltd

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Intuit by Touch is subject to availability. In cases of unavailability, Intuit by Touch will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.

Intuit by Touch will replace any goods that the customer has received that damaged during shipping granted that the customer has significant proof that damage occurred during shipping and not due to customer negligence. Returns can only be logged 10 days after purchase and delivery has been completed.

5. Customer Privacy policy

Intuit by Touch shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Intuit by Touch via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Intuit by Touch separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Intuit by Touch takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Intuit by Touch chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Intuit by Touch may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Intuit by Touch (private company) based in South Africa trading as

Intuit by Touch and with registration number 2020 / 746009 / 07  and P.J Viljoen & Katherine de Wet

(Director(s)/Member(s)/Owner(s)).

14. Intuit by Touch contact details

Company Physical Address: 146 Ampthill Avenue

The Fountains Unit 30

Benoni

1501

Email: intuitbytouch@gmail.com Telephone: +27787460660